Nutricia Flocare Infinity Feeding Pump

Important Pump Notice

Please read the latest update regarding your Flocare® Infinity™ II enteral feeding pump

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Thank you for choosing to use our Nutricia Flocare Infinity feeding pump. 

To practice using the pump, please use the Flocare Infinity Simulator.

Always read the labels and follow the instructions for use of the pump and enteral giving sets.

Please note the contacts on this page are for Australia. For any queries for New Zealand Pumps, please contact us on +64 800 222 430 (Toll free) or email pumpsnz@nutricia.com.

Returning Your Pump

Once you have completed your tube feeding journey, we ask that you contact us so that we can collect your loaned pump. We will collect the pump for free.

We will clean and service this medical device. Then we can provide it to the next patient starting their tube feeding journey.

We are urgently appealing to all Nutricia Flocare Infinity pump users to return any unwanted feeding pump(s) so the next patient can continue their journey.

We service and reuse our pumps back into the community and it is vital you return your pump after use.

To organise a free pump return, please call us on 1800 060 051 opt 5** or email pumpsau@nutricia.com

Loan pumps

To access the Terms & Conditions for loan pumps click here.

PUMP TROUBLESHOOTING AND AFTER HOURS

You will have received an Instructions For Use manual with your pump. Read the manual before using the pump. It contains information about the alarms, safety features and a problem solver chart.

For common troubleshooting for Nutricia flocare Infinity II pump please click here. The digital downloadable Instructions For Use are also available here.

For common troubleshooting for Nutricia flocare Infinity+ pump please click here.

To speak to one of our qualified Nurses, please call Nurse Connect on 1300 557 397* 7am-9pm  weekdays and 9am-5pm weekends and public holidays.

During Afterhours our Pump phone lines are diverted to our nurses to assist with any urgent troubleshooting or urgent pump replacement arrangements

Faults and Servicing

If a pump develops a fault please contact us on 1800 060 051* (option 5) Monday to Friday 9am-5pm (AEST) excluding public holidays or email pumpsau@nutricia.com

We recommend the pump is inspected at a service centre every 2 years, as indicated by a sticker on the right-hand side of the pump. Please call 1800 060 051* (option 5) Monday to Friday 9am-5pm (AEST)  excluding public holidays or email pumpsau@nutricia.com.

For any charger, pole clamp or door queries, please call 1800 060 051* (option 5) Monday to Friday 9am-5pm (AEST) excluding public holidays or email pumpsau@nutricia.com.

When calling, please ensure you have your pump’s serial number ready. The serial number is on the left side above the charging port. The serial number will start with SN, followed by 8 numbers.

PUMP SALES

If you wish to purchase an additional pump, please email pumpsau@nutricia.com for a quote. Or call 1800 889 480.

Click here for Terms and conditions for purchasing a pump.

We would love to hear your thoughts. Please send us your feedback by email to: pumpsau@nutricia.com.

*Nurse Connect hours:
Mon – Fri 7am – 9pm AEST
Weekends and Public Holidays 9am – 5pm AEST
**Nutricia Pump and Retrieval hours:
Mon – Fri 9am – 5pm AEST
Weekends and Public Holiday - Closed

FAQ

After you contact us, we will post you a prepaid satchel with instructions as to how to pack and return your pump.

If you do not have the charger, pole clamp or the box, you can return the pump on its own.

If you will need the pump within the next month, then please keep it. If you will not need it for more than one month, please return the pump to Nutricia so that it can be used by someone who urgently needs it. Contact us if you need another pump in the future.

f your pump is working with no problems, you can continue using it until you receive the replacement pump. Please call Nutricia on 1800 060 051 (opt 5) to organise the service of your pump.

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